1. How Will My Order Ship?

We will ship your order using our own transport depending on the size of the furniture being delivered. When your order ships, we will notify you via email or phone. We encourage you to contact our support team and we can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account. Please note we cannot ship to P.O. Boxes. Before delivery being made, you will be contacted via email or phone to confirm your availability. Upon confirmation, please provide a 2 to 4 hour window for delivery, which will be communicated either by phone or email depending on your location from our warehouse. Van or lorry standard delivery windows between 9:00 A.M. and 6:00 P.M., Monday through Saturday (except Public Holiday) prior to the agreed delivery time with you.

Area Cover : Kuala Lumpur, Selangor Only , any other state kindly call our marketing team for further information,

1.2 Delivery Documents

Upon receiving your item, please inspect whether the packaging is in good condition. If yes, you will be require to sign off the Delivery Documents to acknowledge your good acceptance.

Before your order arrives in the area, the carrier will call you to arrange a 2- to 4-hour window for delivery (for furniture and bulky items).

For some courier services offer their own additional services with tracking number.  Once we send you your tracking info, you can call the carrier directly to get more info or track online via courier services website.

Damage Inspection: Please make sure that you inspect the packages at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

1.3  Delivery Options for Furniture and Bulky Item

1.3.1 Standard Delivery – Door to Door Services with NO Assembly Service or Off-Site Assembly Service ( Assembly at warehouse)

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold. Additional charges will apply for those apartment without lift. * Please contact us for arrangement.

Type Of Premise

Additional Charges (RM)

Link House/Town House/Bungalow

NIL

Condominium/Apartment With Lift

NIL

Shop/Office Lot With Lift

NIL

Apartment/Flat Without Lift (1st Floor)

NIL

Apartment/Flat Without Lift (2nd  Floor)

RM30

Apartment/Flat Without Lift (3rd   Floor)

RM60

Apartment/Flat Without Lift (4th   Floor)

RM90

Shop/Office Lot Without Lift (1st Floor)

NIL

Shop/Office Lot Without Lift (2nd  Floor)

RM30

Shop/Office Lot Without Lift (3rd Floor)

RM60

Shop/Office Lot Without Lift (4th Floor)

RM90

1.3.2 Door to Door Delivery with NO Assembly Service or On-Site Assembly Service ( Assembly at Customer resident)

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold. Additional charges will apply for those apartment without lift. * Please contact us for arrangement.

Type Of Premise

Additional Charges (RM)

Link House/Town House/Bungalow

NIL

Condominium/Apartment With Lift

NIL

Shop/Office Lot With Lift

NIL

Apartment/Flat Without Lift (1st Floor)

NIL

Apartment/Flat Without Lift (2nd  Floor)

RM30

Apartment/Flat Without Lift (3rd   Floor)

RM60

Apartment/Flat Without Lift (4th   Floor)

RM90

Shop/Office Lot Without Lift (1st Floor)

NIL

Shop/Office Lot Without Lift (2nd  Floor)

RM30

Shop/Office Lot Without Lift (3rd Floor)

RM60

Shop/Office Lot Without Lift (4th Floor)

RM90

  1. When Will My Order Arrive?

2.1 For Van or Lorry shipments, delivery usually takes up to 7 days (Monday to Saturday except Public Holiday) from when your order ships from our warehouse. Our team will acknowledge you in advance of the delivery schedule. There are exception for custom built or configured items that may take longer depending on the requirements and our team will inform you of the estimated time. For residential deliveries, you will be contacted for an appointment before your order arrives at the local guard post. For commercial deliveries, no appointment will be made. If you need to make one, kindly contact us

Delivery rates (RM)

Furniture

KL & SELANGOR * no min purchase required


RM 60.00 per delivery & installment

* Not applicable for split shipment requirement

KEDAH * please contact us for further information

TBC

PERLIS *  please contact us for further information

TBC

TERENGGANU *  please contact us for further information

TBC

KELANTAN *  please contact us for further information

TBC

MELAKA *  please contact us for further information

TBC

N. SEMBILAN *  please contact us for further information

TBC

PAHANG *  please contact us for further information

TBC

PERAK *  please contact us for further information

TBC

P.PINANG *  please contact us for further information

TBC

JOHOR *  please contact us for further information

TBC


TBC= To Be Confirm